Frequently Asked Questions
Everything you need to know about your next favorite piece of gear.
How do I know which size will fit me best?
We provide detailed measurement charts on every product page. Since we specialize in heritage and workwear cuts, we recommend measuring your favorite fitting garment at home and comparing it to our specs.
What is your return policy for international orders?
We accept returns within 30 days of delivery. Items must be in original, unworn condition with tags attached. Please note that customers are responsible for international return shipping costs.
How long does shipping typically take?
Orders are processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international transit can take 7-14 business days depending on the destination and customs.
Do you offer repairs on denim or heavy canvas items?
While we do not offer in-house repairs, we partner with specialized denim tailors. Contact our support team for a list of recommended shops that can help extend the life of your Iron Snail gear.
Are your products ethically manufactured?
Quality and transparency are our core values. We partner exclusively with small-batch factories in Japan, the USA, and Portugal that guarantee fair wages and safe working conditions.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we begin processing orders immediately. You can cancel or modify your order within 1 hour of placement by contacting our support team via live chat or email.